New merchandise may be exchanged or returned for refund with your original packing slip subject to the conditions listed below.Tec For Reflect-On reserves the right to decline any return or exchange where the product is not in “like-new” condition. “Like-new” means the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories. Returns / exchanges require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days. To obtain an RMA Number, contact Customer Service. Shipping charges incurred in connection with the exchange or return of new merchandise are non-refundable.
We guarantee your satisfaction on every product we sell with a full refund — and you won’t even need a receipt.* We want you to be satisfied with your Tec For Reflect-On purchase. However, if you need help or need to return an item, we’re here for you!
If an item you have purchased from us is not working as expected, please visit one of our in-store Knowledge Experts for free help, where they can solve your problem or even exchange the item for a product that better suits your needs.
If you need to return an item, simply bring it back to any Tec For Reflect-On store for a full refund or exchange. *If you are a Tec For Reflect-On Insider or if you have provided us with validated contact information (name, address, email address), you won’t even need your receipt.